Safari's Reviews

See What Our Customers Are Saying About Us

Finding a trustworthy plumbing expert can be tough—it’s a jungle out there! To truly know if a plumbing company is right for your home, just take a look at what their past customers are saying. At Safari Plumbing, we pride ourselves on having consistently positive reviews and high ratings across multiple online platforms. We’ve been building strong relationships with Ottawa homeowners since 2006. Whether you read our customer testimonials here or you search for us online, we are confident we’ll make a good impression on you. Our expert plumbing team is also looking forward to providing you with the professional, high-quality services we are known for. Call us now at (613) 707-5466 to experience service that’s above the rest! Safari Plumbing offers after-hours and weekend services.

  • Awesome work by this company.
    Perfect experience, the appointment was arranged easily and on short notice, Bill showed up and gave a quick and fair estimate, the work proceeded quickly and efficiently and under the original estimate, and this was all on a Sunday. Awesome work by this company.

    - Gerry B.

  • We signed up with the Platinum Membership.
    We were very happy with the service we received from Daniel T. that we signed up with the Platinum Membership. It is nice to know our 90-year-old house will have the service of an experienced plumber.

    - Grace Y.

  • Satisfied with the whole process from booking to repair.
    We have recently called Safari for the first time and we were very satisfied with the whole process from booking to repair. Dan, our plumber, showed up on time and was very knowledgeable and efficient. He even took time to give us advice. Way to go Safari! We'll call again and highly recommend.

    - Isa B.

  • I was pleased and would not hesitate to call them again.
    First time I have used Safari and was impressed with the whole process. Received a call to tell me when the plumber would be there and a follow-up call to ensure that everything was satisfactory. It was a small job, but handled efficiently by Bill. I was pleased and would not hesitate to call them again when needed or recommend to family and friends.

    - Barbara S.

  • Cleaned up nicely when he was done.
    I was very pleased with the service we received from Safari Plumbing. He was here early and took time to explain each step and the cost involved. We had a leak in our kitchen ceiling and he was able to find the source and repair it. It was also cleaned up nicely when he was done. Hope not to need them again but would definitely use them again if we needed a plumber.

    - Cindy S.

  • Explained everything to me, never tried to up-sell.
    Big thanks to Bill for fixing our sink! He was so polite, explained everything to me, never tried to up-sell, left the bathroom spotless, and gave me great advice on how to hopefully prevent this "issue" from happening again. I also really appreciated the head office call letting me know what time Bill would be arriving. I have used Safari before and will definitely continue to call them in the future. Thank you!

    - Sarah S.

  • He had us back up in running order in no time at all.
    Thank you to Terry who fixed my plumbing issue this week. Terry is an upfront, professional, and very personable guy. He had previously worked in my neighborhood so knew exactly what needed to be done immediately. He had us back up in running order in no time at all. I would definately recommend Safari for any plumbing issues.

    - Suzanne C.

  • Excellent experience!
    I would highly recommend Safari Plumbing to anyone. Had some issues caused by another company in Ottawa and Safari quickly came to our rescue within 24 hrs. They provided prompt service, had a great attention to detail and were very kind/courteous. Price was reasonable and David even swung by to make sure everything went smoothly on site. Excellent experience!

    - Jessica K.

  • The time from my call to the job being finished was less than 18 hours.
    Thanks to Phil and Dave for the excellent service today. The time from my call to the job being finished was less than 18 hours. That is the best service I have received from any kind of service company at all. My thanks. I have a happy tenant and brand new functioning plumbing for her!

    - Sue D.

  • Safari Plumbing goes above and beyond.
    Safari Plumbing goes above and beyond to ensure customer satisfaction. All staff is very professional and knowledgeable. Highly recommend Safari plumbing

    - Tracy B.

  • He recommended the lowest cost solution to my problem.
    Excellent service. Plumber arrived on time. He recommended the lowest cost solution to my problem (leaking drain on laundry sink), Professional, courteous, quick, and priced fairly. I also appreciated that I got a follow-up call from their office after the work was done to confirm I was satisfied.

    - Garth G.

  • We are very pleased with the work done and solutions provided.
    Terry and other staff we interacted in have been very friendly, professional, helpful. Terry was very professional, considerate, time-efficient, transparent about the costs from A to Z, and giving us possible options, before proceeding and thinking with us about longer-term solutions. Terry respected our decisions and went out of his way to provide good service and good practical advice taking into account our needs and circumstances. Job well done. This was our second on-site interaction with Safari Plumbing and we are very pleased with the work done and solutions provided. Thanks!

    - Miek K.

  • Great to deal with on the phone and in every other interaction.
    Excellent service from start to finish. We had a drain blockage in a basement pipe that was backing up into the sinks, bathtub, and toilet on the first floor of our 115-year-old home in centretown. Safari was great to deal with on the phone and in every other interaction. They came quickly, placed a protective carpet in our vestibule and wore blue booties in our place to keep it clean, gave us a quote in advance, solved the problem completely including showing us the inside of our 100-year-old pipe so we could see exactly where the blockage had been as well as the condition of the pipe, were extremely pleasant to deal with, and left our place in very good order. We will definitely use their services again. Thank you, Safari!

    - Jennifer I.

  • No surprise fees and they left the space cleaner than when they started.
    WOW. I am so impressed with the professionalism and care exhibited by Safari. From the moment I spoke on the phone with the owner, who got me to do some assessments over the phone to see if it was something I could fix on my own or something that would need to be looked at to when the plumbers arrived at my home precisely on time and made sure to cover their shoes so my floor wouldn't get dirty. They were fast, friendly and discussed options with me and ensured I spent as little money as possible, while still solving the issue - there were no surprise fees and they left the space cleaner than when they started. Thanks!!!!

    - Kat C.

  • Resolved to my entire satisfaction.
    As with previous visits, Bill and Dave did an extremely quick job that was meticulous, and professional. This was a visit for a "mystery leak" that was not easily traced. It was resolved to my entire satisfaction, and Bill offered some sound advice about maintenance, and never suggested anything that did a not necessary. I will keep them coming back!

    - Jacques C.

  • They provided a competent and clean job.
    We needed to install two sump pumps. Safari replied promptly to our request, which was not urgent, and came the next day. They provided a competent and clean job, to our full satisfaction. This was the second time we had their service and we were also fully satisfied the first time. We can recommend them for any plumbing work.

    - Pavel D.

  • The work was completed quickly and everything cleaned up.
    Great experience from initial contact to completed job. All the people involved were very friendly, polite and professional. Bill and Stephanie were very knowledgeable, took the time to explain the problems and provide options for solutions. The work was completed quickly and everything cleaned up and left tidy and neat. Best of all - problem solved!

    - Bruce B.

  • Very honest and trustworthy.
    The service and work by Safari Plumbing is impeccable. They understand customer service and are very honest and trustworthy. This is a company that I will continue to use and will always recommended to others. Use this company for your plumbing needs you won't be disappointed!

    - Tabatha L.

  • Clearly explained possible solutions along with long-term concerns.
    I’ve used Safari twice and been pleased both times. Most recently, Bill walked me through the diagnostic process, clearly explained possible solutions along with long-term concerns. He also took the time to stop and walk through things with my wife as well to keep her informed which she greatly appreciated. I never look forward to needing a plumber, but I know I’ll call Safari if I need one.

    - Joseph P.

  • I could not have asked for a better experience and outcome.
    I was in desperate need of plumbing services on a day I was hosting a dinner. Safari Plumbing was extremely accommodating of my ‘emergency’ situation, they were able to almost immediately send someone to resolve the issue. Safari Plumbing was proactive and provided preparatory suggestions, prior to their arrival, all of which expedited the resolution. The plumber was professional, knowledgeable and customer oriented. Given the situation, I could not have asked for a better experience and outcome.

    - Zarin A.

  • Very accommodating of my schedule.
    I had an excellent experience as a first time customer. They were very accommodating of my schedule and did a great job repairing the outside tap. I will definitely call them again if I need them.

    - Cathy A.

  • Fixed our problem in about 20 minutes.
    Teresa was fantastic, sent a plumber Terry to my house within 15 minutes of my call. Terry fixed our problem in about 20 minutes. Great customer service, fast and efficient. Highly recommend Safari Plumbing.

    - Brenda H.

  • Very polite and personable.
    We had Safari Plumbing come to our home to inspect a possible leak in our bathroom faucet. The first thing Terry did was literally roll out the red carpet before he entered our home. Then came the booties over his shoes.before heading to the work area. He explained everything to me about his method of approach in performing the work. Very polite and personable. I should also mention that the company calls the day before your appointment to confirm and they also call just before the rep is due to arrive advising you of his ETA. It's these little things that go a long way in terms of customer service.

    - J.F.

  • Very professional.
    Great service - prompt, efficient - spelled out all my options. Very professional. Would recommend to anyone.

    - Alynne M.

  • Customer service has an excellent response time.
    Strongly recommend this company to anyone looking for some serious work done or for someone looking for just simply an inspection. They are very professional and know their work, I was very pleased with the inspection and check up that led all the way to the root of the problem. They gave me a good piece of mind and as luckily for me it turned out to be condensation. Customer service has an excellent response time; the lady who took my call was very courteous and I had the gentleman at the door within 30 minutes of my call and on a holiday Sunday.

    - R. A.